Utility Bill Information

Call 303-530-4200 for any billing questions.

Utility Billiing & Payment

1. When will I get my Water Utility Bill?
There are two Water Utility Billing Statement cycles run each month. Each file is wired via a secure website to an Automatic Billing Service where it is printed and mailed to you within 48 hours. If requested, a copy of your bill can be reprinted in our office

Cycle 1 customers – live generally west of 95th Street in Boulder County; your bill is printed and mailed by the 20th of the month.

Cycle 2 customers – live generally east of 95th Street; your bill is printed and mailed by the 2nd of the month.

2. When is my Utility water bill due?
Cycle 1 customer – due date is on the 11th of following month after you receive it.

Cycle 2 customer – due date is on 21st of the same month as when you receive it.

3. Where can I make a payment and what payment methods are accepted?

Where to make a payment
** Payments received after 9:00 a.m. are processed the next working day
• Mail at Post Office
• Make in person at the District office located at 6800 Nimbus Rd, Longmont, CO between 8:30 a.m. and 4:30 p.m., Monday thru Friday except holidays
• Put in the Drop Box located at the entrance of our office **
• Put in the Drop Box located in the parking lot of the Bank of the West located in Niwot off 2nd Avenue **
• Payments cannot be taken in the field by a District employee
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Methods of payment
* Payments that do not clear our bank will be charged $5.00 per item
• Cash
• Check*
• Money Order
• Direct Pay* – automatically withdraws your amount due from your bank account on the due date
• Bank ACH Services*
– Check free ACH Solutions at http://www.checkfreecorp.com
– First National Bank-Billpay at http://www.firstnational.com
• Credit Card* – By phone, In person or Online via Pay My Bill .

4. What if I don’t pay my bill on time?
If your bill is not paid by the due date shown on your statement, you could be mailed a Shut-Off Notice stating that your service may be disconnected for non-payment.

5. What do I do if I receive a Shut-Off Notice?
To prevent disconnection of service, please pay your Past Due Amount by the date indicated on the Shut-Off notice or call our office immediately at (303)530-4200, ext 212 or 213 to discuss other payment options. Payment Plans may be available for hardship or unusual circumstances.

6. What should I do if my service is disconnected?
If your service is disconnected due to non-payment on a past due account, your total billed charges must be paid in full (current and past due balances) before water service will be reconnected. A Reconnect Fee of $50 will be added to your total billed charges and must also be paid before your service will be reconnected. Reconnection services are only available during regular business hours.If you are a tenant and the service is not in your name, please contact your Landlord. There will be a $50 tampering fine applied to any shut off customer that turns their meter back on. Removing the lid and operating the valve could cause damage to the wiring & to the meter itself. The tampering fine is based on the cost of labor to inspect the meter and repair any damage.

If your service is left disconnected and no payments or arrangements have been made and/or if the Past Due Amount is in excess of $150 and is at least six (6) months delinquent, it may be collected in accordance with Section 32-1-1101 (1) (e), C.R.S, by certification to the county treasurer for collection in the same manner as taxes.

7. How do I get the water reconnected for a property in foreclosure?
The District will reconnect water service to a property in foreclosure, after completion of the Request for Reconnection form, and payment of all fees. We will need a copy of the listing agreement or deed authorizing us to release information on the account.

Water service may be reconnected temporarily for inspection or property showing, with payment of a Reconnect Fee of $50. To reinstate regular service, payment of the total billed charges is required, and the Reconnect Fee is waived.

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