Ultility Bill Information

New Owners

1. What should I do if I am buying a property that already has Left Hand Water District water service?
You do not need to contact us at all. The paperwork and escrow of money needed for a property transfer is handled by the Title Company. The Title Company will contact us when they request an Escrow amount that will be withheld from the seller at your closing. These funds will be paid by the title company when we send them the seller’s final bill. The Title Company will give us your closing date and all your information as the new buyer. We will mail your first bill when we send the next scheduled billing depending on your billing cycle. Your first bill will include a Transfer Fee as well as your water charges. If the Title Company has not paid the seller’s final payment within three weeks after the closing date, we will transfer the seller’s unpaid balance to your account. If this happens, please call the Title Company and request them to make the payment immediately to avoid discontinuance of your services.

2. If I am interested in getting a NEW Left Hand Water District water tap, what should I do?
All new customers must start their process for NEW water service by completing a Tap Request application.

Owners Selling Their Property

1. What should I do if I am selling my property?
Transfer of property is normally handled by the Title Company completing the sale, and you do not need to call us to cancel your service. The Title Company will contact us to request an Escrow amount on your account. They will give us the closing date on your property and who the buyer will be. Your final bill will be paid by the Title Company with the escrowed funds held by them at the closing. If they withheld more than you owe, they will refund you the difference.
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Landlord/Tenant Questions

1. What do I need to do if I own property within the District and rent it?
The District must have a current Billing Authorization on file to add any tenant name or Management Agency name to your account. If any information included on your Authorization should change, a new one is required.

2. How do I get the service changed to the tenant’s name?
With a Billing Authorization on file, a new tenant’s name can be added to an account when either the Landlord or the Management Agency or the new tenant notifies us. Along with the tenant’s name, the Landlord’s name or Management Agency’s name will remain in the account information.

Only after the tenant’s name has been added to an account will the following occur:
• The monthly statement is sent to the service address in the tenant’s name
• We can discuss any information about the account with the tenant except when the service may be disconnected due to non-payment on a past due account. Landlords are informed of any disconnection notices due to past due accounts

3. What should I do if a tenant is moving out of a rental home?
The District must receive notice of at least 48 hours prior to the move-out date from either the tenant or the owner/Management Agency.

1. If a tenant’s name is on the account, they can call the District to notify us of their move-out date. The tenant’s name will be removed from the account, a final read and billing statement will be sent to both the tenant and Owner/Management Agency within 48 hours of the move-out date or notification, whichever date is later.

2. Move out dates cannot be “back-dated”. All changes to account information will be processed up to 48 hours after being notified.

3. All discrepancies between the owner and tenant as to who should pay for any portion of a bill prior to the move-out date or notification date must be resolved between the owner and tenant.

4. If a tenant doesn’t pay his bill is the Landlord liable?
Yes. All owners of a rental property served within the District are responsible for payment of their account and remain responsible even when tenant occupied. The District will not seek collection for final payment from any previous tenant.

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