Leak Adjustment Policy

Call 303-530-4200 for any billing questions.

The District may grant a credit for usage due to an underground leak .  If granted, the credit shall be in the form of a reduced rate to be applied to all usage above the previous year’s three month seasonal average for the customer requesting the credit due to a leak.  The rate applied shall be based on the current cost of treatment and distribution, as approved by the Board of Directors and outlined in the Schedule of Miscellaneous Fees.  In order to receive the credit, a written request must be submitted to the District and said request must include verifiable demonstration of completed repairs within 30 days of the discovery of the leak. The rate applied for the leak credit will be for a period not to exceed 60 days, and a leak credit cannot be granted more than once in a three-year period for each metered service tap, with authorization from the General Manager.  Leak adjustments or credits other than as outlined above will only be granted at the discretion of the Board of Directors at their monthly Board of Director’s meeting.